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Crocodial – Everything You Need in a Modern Dialer
User friendly for agents and management
Simplify the process of contacting people on your call lists. You feed the contact list into Crocodial and it does all the work for you!
Real time numbers to help you monitor your staff
Ensure productivity of your agents with real-time information about your agents and their calling statistics without ever leaving your office.
We'll have you up and running in less than a week
We assemble a team to work with you to ensure that your software deployment is configured to maximize success from Day 1.
Fast cloud deployment and no software maintenance
Improve overall efficiency of your call center with Crocodial’s web based software platform. Login from anywhere, anytime and any computer.
Customer communication through a variety of channels
Crocodial is THE all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email, social and more.
Easily integrate with any CRM or LMS
Crocodial easily integrates with all of the CRMs and LMSs in the space with API and Manual Loading. Now you’ll have full control.
Management made easy
Supervision features for better management
You’ll have access to realtime snapshots of your agents. You’ll be able to see and hear who they’re talking to, with the ability to listen, “barge in” or even whisper to your agents during their calls (don’t worry, the customer can’t hear you). After the call is over you’ll be able to rate the call and all ratings can be found in reports as well.
Additional Supervisor Features
- Clickable and downloadable reporting
- Full Call Tracepaths (Where a call originates to where it ends)
- Customizable reporting
- Access to QA Ratings and QA Reports (Route calls to agents based on grades)
- Live monitoring of all agents at once to see who is available and who is not
Unique ways to dial
Our state-of-the art dialer connects you with more customers faster
Preview Mode
Preview Mode gives your agents an opportunity to look at their accounts/customers and ultimately decide if they want to DIAL the lead or SKIP the lead.
Croco Mode
Croco Mode provides your agents with the same features as Preview Mode, except you can set your campaigns to AUTO DIAL or SKIP after a certain amount of time. This prohibits your agents from sitting and waiting for long periods of time
LEAD MANAGEMENT
Maximize Your Portfolio with Custom Reports
Customize reports to monitor your system productivity metrics, such as Agent and Dialer activity and export to review in your favorite spreadsheet program.
Agent Tools and Features
Campaign features for maximum impact
Agents can have multiple lists within a campaign, but you can also have agents in multiple campaigns to maximize efficiency and get the most out of your agents.
Campaign Features:
- Agents can multi-task with the ability to park and or place callers and customers on hold
- Agents can have their scripts plugged into Crocodial so they will never have to worry about forgetting what to say
- Predictive Dialer Mode
- Balanced Dialing (An even mix of multiple lists into one campaign)
- Automatic Triggers (List de-activation, Reporting, API Calls, etc)
- Automatic CallBack Settings
- Dynamic CallerID
